|"The delivery guys did a excellent job setting up and explaining the chemicles and maintance procedures."||
This spa is perfect. Ive been in it every day. No problems. The delivery guys did a excellent job setting up and explaining the chemicles and maintance procedures. Thank you so much. I really needed one of these.
|"Danny's expertise was evident from the start and had my spa repaired in a very short period of time."||
I purchased our spa 8 years ago from A-Tex and was very satisfied with our experience. Recently we had a problem and I contacted A-Tex while I was up near Georgetown. I was told that someone from the service dept. would call me that day. Sure enough I was contacted by a very pleasant lady. She put me in contact with Danny. Danny was incredibly helpful. I ended up having Danny come to my home for a service call. Danny's expertise was evident from the start and had my spa repaired in a very short period of time. Everyone I spoke with at A-Tex was friendly and helpful. I would never shop anywhere else for a product that was offered by A-Tex. I hope Chris sees this email as I know he would love to hear what a great experience I had with his staff.
Canyon Lake, Texas
|"I left your store feeling that not only had I gotten the best spa I could have, but that I had found a company and people that I could trust."||
I wanted to write and tell you how pleased I am with the Dimension One spa I bought from A-Tex. I had been thinking about buying a spa for some time, but the experience I had with one of your competitors almost made me change my mind. I was interested in a spa I had seen them advertise for $1999. However, when I called them, I was forced to make an appointment to see their spas. When I went to my appointment, I was put through a two hour, high pressure sales pitch, like I was buying a time-share condo or something! And they were definitely NOT interested in selling me a spa for $1999 – I was pushed towards much more expensive models. I left there disgusted with the whole spa shopping process! I had decided to forget about the whole thing, but a friend of mine suggested I give you guys a chance. What a difference! When I walked into your showroom – at MY convenience, not by appointment – I was greeted by one of your staff members and invited to browse in your spa display. Then your salesman Todd came over and introduced himself, and we sat down to talk. He explained the features and advantages of your spas, and how they compared with others on the market. He was very knowledgeable and informative, and helped me to pick out the spa model that best suited what I wanted. The whole experience was low pressure, friendly, and enjoyable. I left your store feeling that not only had I gotten the best spa I could have, but that I had found a company and people that I could trust. I look forward to enjoying my new spa and my new relationship with A-Tex for many years to come!
|"My good friend Sandy Dronet had recommended [A-TEX] to me. She said they did a fabulous job for her. I would recommend A-Tex to anyone!"||
I walked into the A-Tex Family Fun Center on Burnet Rd during my lunch hour on a Friday afternoon. My good friend Sandy Dronet had recommended them to me. She said they did a fabulous job for her. My intention was to look things over and get some literature to hang up on the wall in my office for motivation. I had been spa shopping with my sister out in California during the holidays and had some idea of what I wanted and a budget in mind. I was determined to have my spa dream a reality by the end of the year ……but it was only January. Felipe greeted me in the showroom and the following Monday evening I was soaking up to my neck in hot water! Unbelievable! Felipe came to my home and did a site check that afternoon and the electrician (installer) came over the next day on Saturday to look over the site. When I got home from work on Monday afternoon everything was DONE and by 7 PM that evening I was living the dream! I was blown away by the friendly professional FAST customer service provided by this company! I also was to afford this sooner than later because of the great deal they gave me! I would recommend A-Tex to anyone!
Round Rock, Texas
|"I would recommend A-Tex Family Fun Center to anyone for their quick service, their honesty, and their fair pricing. It was a pleasure doing business with them."||
I just want everyone who reads this to know that when I used another company (whose name I will not mention) for my pool and Jacuzzi I was left with an incomplete pool and no Jacuzzi! After contacting A-Tex Family Fun Center with my problem, they were quick to help rectify the situation even though they had nothing to do with the company I had initially used. They found parts and finished the pool. They gave a wonderful deal on a Dimension One spa, installed, that was better than the initial one I would have received from the other company. I would recommend A-Tex Family Fun Center to anyone for their quick service, their honesty, and their fair pricing. It was a pleasure doing business with them.
Marble Falls, TX
|"A-Tex was highly recommended to me by my father, who has been doing business with A-Tex since the early 1980’s. They helped me choose the spa that fit my exact needs (from both the medical and financial aspects)."||
I didn’t think I would ever have the opportunity to buy a pool or spa of my own, financially speaking. However, to my surprise, my Rheumatologist recently wrote me a prescription for hydrotherapy (hot tub). She explained to me the medical advantages for using hydrotherapy on a continuous basis. I did a lot of research on-line on the different manufacturers just because I wasn’t purchasing a spa strictly for leisure purposes. I needed something that could ease the pain of rheumatory arthritis. I not only needed lots of jets, but I needed them to be located in key places in order to benefit specific joints (shoulders, back, hips, knees, & feet). Hands down – the Dimension One spa line was the winner!
A-Tex was highly recommended to me by my father, who has been doing business with A-Tex since the early 1980’s. I went to go speak with Chris and Stan about the Dimension One spa line. Both of them were incredibly knowledgeable and patient with me. They answered my endless array of questions. I felt completely confident with their assistance. They helped me choose the spa that fit my exact needs (from both the medical and financial aspects).
I have had my spa for approximately 10 months now. I couldn’t be happier! They were right – it has made a huge difference in my life. My pain has indeed ceased. Not to mention, it is a great way to relax and enjoy the evening with family and friends.
I can’t thank Chris, Stan and A-Tex enough for everything. You guys are the BEST! You will always have my business!
|"I felt like I was getting an actual education about spas – not just a sales pitch. I will recommend A-Tex and Chris to all my friends and neighbors."||
Having owned a spa before, when the time came to purchase a new one I wanted to be sure I shopped around and got the best deal. Initially, I was attracted to some of the “low-price” offers that tout “quality spas for $1995”. However, once I did some investigating, I realized that the old saying “You get what you pay for” certainly is true! When I came into A-Tex, I was thoroughly impressed with Chris and his knowledge and sincerity. He explained the features of his various spas to me, showing me how each one compared to the others AND to the competitor’s models. I felt like I was getting an actual education about spas – not just a sales pitch. After much consideration, I selected the Nautilus model from the Dimension One line. I couldn’t be happier! The spa not only gives me an awesome place to relax, but helps my aching muscles at the end of the day. And it’s extremely low maintenance – just like Chris said it would be! I will recommend A-Tex and Chris to all my friends and neighbors. You guys are the best!!
Cedar Park, TX
|"My loyalty originates from your staff’s exemplary friendliness, expertise, and honesty."||
I consider myself fortunate to have purchased my first pool table from A-Tex three years ago. From the pool table and cues to supplies and services like chalk and cue re-tipping, A-Tex has been and will continue to be my one-stop shop for all things billiards. My loyalty is not due simply to your quality products and broad selection. More importantly, my loyalty originates from your staff’s exemplary friendliness, expertise, and honesty. I know that, when I visit A-Tex, I will get thoughtful, honest answers and that whatever problems I have will be solved. Thank you, A-Tex
|"I sleep well at night knowing that I have a competent local company who will handle any problems that might arise with the spa. Choosing A-Tex for purchasing this spa is one decision I will not regret!"||
After debating whether to purchase a spa for over 15 years, I finally felt confident enough once I met Chris Secard at A-Tex Family Fun Center. While many spas on the market offer lots of bells and whistles, the most critical question is whether the spa will hold up over the long run, and if there is a problem, who will be there to service it? I purchased a Dimension One Spa at A-Tex in 2007. I’m more than thrilled with this purchase for several reasons:
|"I have always been able to depend on A-Tex for all of my hot tub supplies and service."||
I’d like to take this opportunity to thank you for the great service through the years! I purchased my first spa from A-Tex Family Fun Center in the late 1980’s and replaced it with a Dimension One spa from A-Tex in 2000. I have always been able to depend on A-Tex for all of my hot tub supplies and service.
By the way, a special thanks goes to Wulf for the dependable and quick service on the rare occasions that I’ve needed it!
Stan, again, my thanks to all at A-Tex Family Fun Center!!
|"We never felt pressured to buy anything we did not want. We are very satisfied with the product."||
After multiple shopping trips to spa stores, we recently purchased a Dimension One spa from the A-Tex Family Fun Center store on Burnet Road. The service level from beginning to end was beyond what we expected. Chris was very knowledgeable about the product. He answered all of our questions – and we had lots of them! He explained to us in detail all the benefits of the spa and informed us of the best methods of caring for the spa and the best (and most affordable) products to use to maintain the spa.
We never felt pressured to buy anything we did not want. In fact, Chris asked us lots of questions to learn about where we planned on placing the spa and our reasons for buying the spa. We felt that he based his recommendations on our answers.
We are very satisfied with the product. Having recently moved into a new home, our backs and aching bodies have enjoyed the benefits of the spa. Thanks, A-Tex! We will recommend you to all of our friends!
Tony & Mary
Cedar Park, TX
|"I am pleased with both the Dimension One products as well as the service from A-Tex Family Fun Center."||
About a year ago, I purchased my THIRD Dimension One spa from A-Tex Family Fun Center on Burnet Road. When I sold my previous homes, the buyers ended up purchasing the spa along with the property. As a real estate broker, I have recommended Dimension One and A-Tex to my clients as well as my friends. Several have purchased Dimension One spas from A-Tex. I am pleased with both the Dimension One products as well as the service from A-Tex Family Fun Center.
|"The hot tub has helped with insomnia and muscle aches. I really appreciate your knowledge in helping me to choose the best hot tub for my lifestyle."||
I just wanted to send you a note to thank you for all your help in choosing my life-changing Dimension One spa. The hot tub is marvelous. Not only has it been nice for our family to relax, but it has also proven medically beneficial. The hot tub has helped with insomnia and muscle aches. It is so nice to be able to sleep, both quickly and soundly. Also, if I get a muscle pain, all I have to do is get in the hot tub for about 15 minutes and the next day my pain is much improved with no medication! I only wish I had purchased the tub years ago. Just think of all the money and time I could have saved on massages and pain relievers! I really appreciate your knowledge in helping me to choose the best hot tub for my lifestyle. Please don’t hesitate to call me if someone needs a testimonial about all the positive attributes of your wonderful service and products!
|"It’s been great working with you in the selection and ordering of my new cue and shaft and support equipment. I am impressed with your technical assistance and overall product knowledge."||
I just wanted to take a minute to tell you how much I appreciate the courtesy you and your guys at A-Tex Family Fun Center have extended to me over the past six months or so. As you know, I have been a pool player for almost 50 years. During that time, I have owned several first class pool cues and learned a lot about the great sport of pool. I have to tell you that because it is not easy to teach an old guy new tricks. However, the time, patience, and solid professionalism you have shown in helping me to learn about the dynamics involved in selecting the correct equipment has really made an impact on my game and changed my approach for the better. Moe, it’s been great working with you in the selection and ordering of my new cue and shaft and support equipment. I have seen immediate results in my overall game and feel like I am now geared up with the most modern technology that will help me keep my competitive edge. I am even thinking about entering some more pro tournaments! I am impressed with your technical assistance and overall product knowledge. I have already steered some people your way because I know you will treat them the same way and help them get their games in great shape also. Thanks for the good experience!
|"A-Tex prices in addition to……their helpfulness and friendliness will keep me as a customer."||
When my wife, Z, and I took the big plunge for the first time in 2002, we truly had no idea how or where to start to maintain our swimming pool. My son and daughter-in-law had a pool several years prior and suggested that we stop by A-Tex Family Fun Center on Burnet Road in Austin and visit with Stan. When I met Stan all my worries and confusion were set to rest.
Stan’s courteous and attentive manner has guided me all the way. When I go in to have my pool water tested he stops whatever he is doing to do the testing and make his recommendations as to what chemicals the pool requires. I ask questions and he answers them. I do exactly what he suggests and the result is a sparkling clear pool year around.
Yes, I have checked chemical prices at other pool companies. But A-Tex prices in addition to the more thorough water testing, and their helpfulness and friendliness, will keep me as a customer for as long as they are there to serve me.
Keep up the good work A-Tex, and a special thanks to Stan.
|"From the expert advice on finding a product to suit my needs, to the competitive pricing, the professionalism, and the prompt delivery and setup, my experience has been FIRST CLASS!"||
I just wanted to drop a line and reiterate my appreciation for the FANTASTIC experience with your company. I LOVE my billiard table as well as the “switch-top” (glide hockey and ping pong)……..SO FUN!!!
I’ve had a love for billiards since I first played and I don’t think I’ve EVER played on such a “true” table. Not to mention the action on that glide hockey surface is truly AMAZING!!
From the expert advice on finding a product to suit my needs, to the competitive pricing, the professionalism, and the prompt delivery and setup, my experience has been FIRST CLASS!
I certainly don’t foresee any problems in the years to come, but it’s comforting to know that I chose such a professional group that stands behind their products.
Furthermore, the two friends I’ve already sent your way have had equally pleasurable experiences with A-Tex Family Fun Center.
Thanks a million A-Tex!
|"Throughout my long relationship with your company, I have found your staff to be consistently knowledgeable, friendly, and committed to excellent customer service."||
I wanted to write and tell you how pleased I am with my experience with A-Tex. As a small business owner myself, I know how difficult it is to find and retain quality employees. Your staff is outstanding! Over the years I have purchased a swimming pool, a spa, AND a pool table from A-Tex. Throughout my long relationship with your company, I have found your staff to be consistently knowledgeable, friendly, and committed to excellent customer service. When I come into your store, I feel that I am treated not just as a customer, but as a valued friend. Quality products can be found many places, but what makes the difference in the long run is the people you are dealing with, and your people are the best! Keep up the good work!
Round Rock, TX
|"We had done a lot of research and looked at quite a number of different brands before deciding on the Dimension One line and A-Tex Family Fun Center. Our spa really helps relax my back and has become an important tool in managing my back pain."||
We purchased a Dimension One Spa, model Chairman II, from A-Tex Family Fun Center in Austin, TX. We had done a lot of research and looked at quite a number of different brands before deciding on the Dimension One line and A-Tex Family Fun Center. We have totally enjoyed our spa both in the winter and also the summer months, not only for the relaxation and pleasure of the spa, but also for my chronic back problem. Our spa really helps relax my back and has become an important tool in managing my back pain. Part of our decision to purchase from A-Tex was Todd Phelan, our salesperson, and his knowledge of the Dimension One line of spas and his willingness to help us with our choice. After our purchase, the delivery and installation of our spa was right on time and professionally done by Wulf. All of the staff at A-Tex is always helpful and willing to answer any questions that may come up about our spa. We have really been really pleased with our spa and the support from A-Tex!
Robert and Donna Mahle
|"We have been using the spa on an almost daily basis since we had it installed and have found many benefits from it. Highly recommended!"||
We want to tell you how super pleased we are with the Dimension One Aurora II spa we purchased in January 2004. We have been using the spa on an almost daily basis since we had it installed and have found many benefits from it.
Aside from the usual relaxation and release of muscular tension that spas are noted for, I personally found another benefit. Several years ago I was diagnosed with having restless leg syndrome and was taking medication for it, which really wasn’t helping. I still had restless legs. I decided to experiment with the spa. I sat on the edge and allowed the strong jets to massage the backs of my legs. I noticed that I didn’t have restless legs. After a week, I decided to go off the medication. Needless to say, the restless leg syndrome subsided. If for some reason I don’t use the spa for several days, the restless leg syndrome returns. As soon as I have my legs massaged by the spa jets the syndrome disappears. I am hooked!
"I have never had such wonderful treatment and customer service as I was given today when I purchased one of your pool tables.
Thanks for putting my faith back in customer service."
I had to take a moment and let you know the kind of people you have representing your business. I have never had such wonderful treatment and customer service as I was given today when I purchased one of your pool tables. Brick immediately greeted me, and was friendly and courteous. In addition I must mention that you have an invaluable employee by the name of Mr. Blair Rush. Even though I had no appointment to see Blair, he graciously took the time I needed to answer all my questions and even ones I wouldn’t have thought to ask. Blair easily explained all the details of what table would be perfect for our needs, available financing, and warranties. This is the first time I’ve made a purchase that I didn’t walk away questioning the honesty of the sales staff and wondering if I could have somehow gotten a better deal. It was incredibly fast, painless, and yes – fun! It’s obvious to me with a staff such as yours why your business is such a success.
You now have a loyal customer in us and you can bet I’ll be recommending your establishment to all my family and friends. Thanks for putting my faith back in customer service.
|"I wish to sincerely express my appreciation for the very nice experience I’ve had with your fine staff. I’d like to emphasize that you have a very professional, dedicated and hard-working team working with you."||
I wish to sincerely express my appreciation for the very nice experience I’ve had with your fine staff. I recently purchased a 9 foot Brunswick (Gibson) billiard table from your company – what a fine piece of art! I’ve played billiards for over 30 years – always dreaming of having my own table at home one day……and I finally have one!
I’d like to emphasize that you have a very professional, dedicated and hard-working team working with you. My experience first began at your Round Rock store, where I was greeted and assisted by Andrea Sanger – very professional and sincere in her desire to completely satisfy her customers – with a very nice smile to add. Please understand that this is the first and last place I went to start shopping for this table. Andrea impressed me – and convinced me that this was where I wanted to do my business. Andrea then introduced me to Moe Moghaddasi. Moe’s professionalism and technical expertise further confirmed the fact that not only was I going to purchase a Brunswick table, but that I was going to purchase my table from A-Tex.
Last but not least was the performance of your outstanding installation team. Felipe Castaneda really knows his stuff – he and Moe both demonstrate a very strong passion for their work, to the point where it is impressive. Something tells me Felipe has had a fine instructor to learn from – Moe I trust. I witnessed Felipe and Gus Moghaddasi as they assembled my table piece by piece. Felipe took all of the necessary quality time to teach Gus the fine technique required to assemble such a masterpiece of a table, and all the reasons why things needed to be done in such a precise manner. I also witnessed how Gus focused on the direction provided by Felipe, making certain to listen and understand every little detail. I’m certain that if Gus has continued with his attitude to learn from some of the best, Moe and Felipe, that he’s on his way to becoming another highly respected and competent installer, and a fine addition to your team.
Again, I wish to commend you for picking a world-class team – and your staff for my fine experience. I look forward to many wonderful years of playing on my Brunswick, and passing it on to one of my children one day…or maybe a grandchild, because I plan on playing on it for many years to come.
Daniel Garza II
|"Your outstanding service has made us an A-Tex customer from now on."||
We wanted to express and show our gratitude for your enduring help and guidance for the past three years with our pool. Your comfort, ideals, and tips really showed me that you are not just in the business to make a buck, but to really try and provide superior service to customers. You took time out of your busy schedule every time I called. You also helped us figure out the type of liner and size we needed for our pool. You put us in contact with someone you thought could help us with a correct installation. Really, you assisted us in many ways, and we thank you JoAnn! Your outstanding service has made us an A-Tex customer from now on.
Blake & Judy Brown
|"The job was completed in a very professional manner. I would recommend you guys to anyone."||
I just wanted to let you know we are very pleased with the liner installation you did for us on the 9th. It is a very nice looking liner and the job was completed in a very professional manner. I appreciate your changing up your schedule so you could get to this job. You and your crew were also very courteous and helpful to my wife and me.
I would recommend you guys to anyone.
Roy & Charlotte McCoy