Collection and Use of Personal Information – A-Tex Hot Tubs & Pools collects personal information from visitors only on a voluntary basis and to provide you with better service. Personal information may include name, address, email, phone number, and similar information. This information is collected so that A-Tex Hot Tubs & Pools may contact you per your request, as well as to mail or email brochures and other information per your request. If you decide to provide your personal information, A-Tex Hot Tubs & Pools may use this information to keep you up to date with occasional announcements, special offers, important changes or upgrades to products you own that you should be made aware of, and other information A-Tex Hot Tubs & Pools thinks you would like to hear about. This may occasionally include coupons or special offers or to ask you to participate in a customer satisfaction survey. A-Tex Hot Tubs & Pools will always keep your information confidential and promises to use it responsibly and not abuse it in any way. Your information is never sold, rented, bartered, given away or in any way transmitted to outside companies.

If you have not given A-Tex Hot Tubs & Pools or one of our product manufacturer’s permission to communicate with you, you will not be contacted.

When you browse this site, personal information is not collected. Your browser, however, does automatically tell A-Tex Hot Tubs & Pools the type of computer and operating system you are using. A-Tex Hot Tubs & Pools tracks traffic patterns throughout a visitor’s on-line sessions, including which pages a visitor views while visiting the web site. This information is used to help A-Tex Hot Tubs & Pools determine how to improve a visitor’s on-line sessions.

Orders – If you purchase a product from A-Tex Hot Tubs & Pools, we request certain identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

We do not store your credit card information unless you agree to keep your information on file for the purposes of our subscription programs, valet services, service calls or E-Store orders. A-Tex Hot Tubs & Pools is the owner of the information collected on atexfun.com. We do not share information with any third-party.

A-Tex Hot Tubs & Pools does not knowingly solicit personal information from children.

Disclosure of Personal Information – It is possible that A-Tex Hot Tubs & Pools may be required by law or legal process to disclose your personal information. A-Tex Hot Tubs & Pools may also disclose information about you if it is believed that disclosure is necessary for the public interest.

Changes to Policy Statement – A-Tex Hot Tubs & Pools reserves the right, at the company’s discretion, to change, modify, add, or remove portions from this policy at any time. Your continued use of this web site following the posting of any changes to this policy means you accept such changes. However, if at any time in the future A-Tex Hot Tubs & Pools plans to use personal information in a way that differs from this policy, you will be provided the opportunity to opt out of such differing uses.

Links to Third-Party Sites – This site contains links to other sites. A-Tex Hot Tubs & Pools is not responsible for the privacy practices or the content of such web sites, nor does an outbound link indicate any endorsement of external sites or products.

Email Communication and Online Security – Occasionally, A-Tex Hot Tubs & Pools may send you email communications with information, which may be useful to you, including information about products, services, or offerings. If you do not wish to receive these, please use the unsubscribe link at the bottom of emails.

Security of Personal Information – The security of your personal information is very important to A-Tex Hot Tubs & Pools. Appropriate electronic and managerial procedures are in place to safeguard the information that is collected. Only those employees who need access to your information to perform their duties are allowed access to your personal information. However, due to the inherent open nature of the Internet, A-Tex Hot Tubs & Pools cannot guarantee that communications between you and A-Tex Hot Tubs & Pools, and A-Tex Hot Tubs & Pools and you, will be free from unauthorized access by third parties such as hackers and your use of the web site demonstrates your assumption of this risk.

Legal Disclaimer – The provisions contained in the Legal Disclaimer govern use of this web site. Your use, or access, of the website constitutes your agreement to be bound by these provisions. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS YOU MAY NOT ACCESS OR OTHERWISE USE THE WEBSITE.

Contact Information – If you have any questions about this privacy statement, the practices of this site, or your dealings with this web site, please email: warehouse@atexfun.com, call (512) 451-8353, or send a letter to A-Tex Hot Tubs & Pools, 8700 Burnet Rd. Austin, TX 78757.

Shipping Information

FAST, WELL-PACKED SHIPPING is our promise. Our many repeat customers tell us how much they like our service. We aim to get you your package as quickly and as safely as possible.

• We ship most orders within 1 business day: Monday – Friday
• Orders received by 10 am Central Standard Time, Monday – Friday, are generally processed the same day. Orders placed after 10 am on Friday may not be processed and shipped until Monday.
• Where required by law, applicable state and/or local sales tax will automatically be added to your order.
• Shipping charges may also be subject to sales tax depending on the laws of the state or jurisdiction to which the order is being shipped.
• Split Shipments – Due to varying item availability, your items may be shipped separately when you place an order for multiple items. You will not be charged extra for split shipments.
• Use of promotional coupons may reduce your order total to less than the minimum to qualify for free shipping.
• We can only ship orders within the state of Texas at this time and do not accept international orders.
• Factory Caldera replacement covers are available for pick up at our local showrooms or at our warehouses and cannot be delivered outside our sales and service area per our dealer agreement with Watkins Wellness, parent company of Caldera Spas.
• Special order items like hot tub covers, or other customizable items are ordered to your specifications, are non-refundable and may have longer lead times than stated on the item page due to unforeseen circumstances, supply chain issues, or manufacturer backlogs. We will contact you when your special order items arrive to be picked up by you.
• Hazardous materials (chlorinating granules, brominating concentrate or tablets, spa shock, etc.) may require additional packaging, handling or shipping fees.

For additional questions about our shipping policy please send an email to warehouse@atexfun.com

Additional Terms & Conditions

• Limitation of Liability – www.atexfun.com (a.k.a. A-Tex Hot Tubs & Pools) shall not be held liable for any special or consequential damages that result from the use or misuse of, or the inability to use, the materials on this site or for the performance or lack of performance of the materials. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors – In the event that a www.atexfun.com (a.k.a. A-Tex Hot Tubs & Pools) product is mistakenly listed at an incorrect price, www.atexfun.com reserves the right to refuse or cancel any orders placed for products listed at the incorrect price. www.atexfun.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase, you will be refunded the full amount including taxes and any shipping fees charged. Should this situation occur, a member of our team will connect with you.